Contact Us

If you need to contact the editorial team at Non Gamstop Casinos, email [email protected]. That address reaches the people who research and write the reviews on this site — corrections, questions about a bonus term we have described, feedback on a casino you have used, or press and partnership enquiries all go to the same inbox. We are a research and comparison publisher, not a casino operator, so please read the section below on what we can and cannot resolve before you write.

What to include so we can actually help

Most enquiries stall because a key detail is missing. If your message concerns a specific site, include:

• The casino brand name exactly as it appears on the site you used.
• The page on lionsofbath.com you are referring to, if any.
• The wording of the offer or term as it was shown to you, and the date you saw it — UK format, e.g. 14/09/2026.
• For a payment issue: the method (debit card, bank transfer, e-wallet, crypto), the amount in the currency charged, and the dates of the request and any response.
• For a correction: what we wrote, what you believe is accurate, and where the correct information can be verified.

Never send us passwords, full card numbers, copies of identity documents or bank statements. We do not need them and cannot use them.

What we can and cannot do for you

Advertising, commission and why it does not buy a position

Some links on this site are commercial. Where a reader signs up through one, the publisher may earn a commission from the operator, at no extra cost to the reader. Commercial relationships do not decide the order of our lists, the editorial ratings we publish, or whether we describe a limitation. Ratings are our own editorial scores based on desk research into published terms, banking pages and licensing statements — they are not customer-review averages and not the product of us depositing or playing. If you believe a commercial arrangement has affected how something reads, say so in your email and we will look at it. Our editorial approach and who writes here is set out separately, and the commercial terms of using the site are in the site terms.

How we assess the sites we list

So you know what our answers are based on, we check published bonus terms including wagering multiples, game contribution, maximum bonus bets, expiry dates and any cashout cap; the stated minimum deposit and whether GBP accounts are offered; the payment methods and fees an operator advertises; the published withdrawal limits and processing windows; the software providers and game categories listed; and the licence the operator claims to hold. All of it comes from operator-published sources, verified as at Sep 23, 2026 by Niamh McConnell, and terms change without notice — always read the current page before you deposit.

Questions about the offers we list

A large share of the emails we get are about welcome packages, so here is the short version of what we can confirm and what only the operator can. The headline figures below are the advertised offers as supplied to us; the conditions attached to them are set by each casino, not by us.

Betmica

Betmica sits top of our list because its advertised welcome offer — 570% up to £5,700 plus 270 free spins — is quoted in pounds, which matters if you want to avoid conversion costs on a GBP debit card. It carries our highest editorial rating, 10.0. The limitation is inherent to the size of it: a percentage match that large is almost always paired with a substantial wagering requirement, a per-spin or per-hand cap while bonus funds are active, and a limit on how much of the winnings can be withdrawn. Check the multiple, the cap and the expiry date before you deposit anything. Questions we cannot answer about Betmica include your individual account status or the outcome of a verification check.

Kikibet

Kikibet is here for a similar reason — a sterling-denominated package of 350% up to £5,555 and 300 free spins, rated 9.9 — with a lower match percentage than Betmica, which in practice often means a smaller amount of bonus money to clear. Free spins bundles of this size are typically drip-fed over several days rather than credited at once, and usually restricted to named slots with their own separate wagering terms. That staged release is the main drawback if you expected all 300 immediately.

Betninja

Betninja takes a different shape: £1,000 bonus and 100 free spins to all new players, rated 9.9. The appeal is proportion. A four-figure cap with a modest spins bundle is more realistically clearable than a five-figure headline, and the £-quoted cap is straightforward for UK readers to reason about. The trade-off is simply less nominal value on offer than the packages above it, and — as everywhere on this page — the free spins will carry their own wagering, minimum odds equivalents for any sports element, and expiry.

The rest of the list at a glance

Note the currencies. WinnerIsland, Smash Casino, Nightluck and Rivo advertise in euros and CoinPoker in dollars, so a UK player funding from a sterling account may face a conversion charge from the operator, the payment provider or both. Ask the casino which base currencies its accounts support before depositing — that is one enquiry we cannot answer on their behalf.

Money questions we get asked most

We do not take payments from readers and there is no fee for using this site. What costs money is playing, and the mechanics are worth understanding before you email us about them.

• Minimum deposits vary by operator and by method, and a bonus often has its own higher qualifying minimum than the site's general floor.
• Debit cards are the common UK route. Credit cards are prohibited for gambling in Great Britain, and some UK banks block gambling transactions entirely at the customer's own request or by default.
• Bank transfers are usually the slowest to arrive and the most likely to attract manual review on large withdrawals.
• E-wallets are generally the quickest once an account is verified. PayPal is not widely available at casinos outside the UK licensing system, so verify rather than assume.
• Cryptocurrency is offered by some operators. Volatility, network fees and the fact that transactions are irreversible all count against it for anyone who wants a simple audit trail.
• Fees and conversion: check whether the casino, your bank or the wallet applies a charge, and whether your balance is held in GBP or converted at each step.
• Withdrawals: expect a processing window on the operator's side plus banking time, published limits per day, week or month, and possible staged payment of large wins.

Identity verification (KYC) is standard: photo ID, proof of address and, for larger or unusual amounts, source-of-funds evidence such as payslips or bank statements. Completing it early tends to avoid delays later. If a withdrawal is refused, your route is the operator's internal complaints procedure first, then whatever alternative dispute resolution body its licence requires — we can explain the process, but we cannot arbitrate it and no one can guarantee you a payout.

Games and sports enquiries

Because the offers above are weighted towards free spins, most game questions we receive are about slots: which titles the spins apply to, what the RTP is, and how volatility affects how quickly a bonus clears. Beyond slots, the sites listed here typically also carry progressive jackpot games, table games including blackjack, roulette and baccarat, and live-dealer rooms streamed with real croupiers. Live tables and table games usually contribute far less to wagering than slots — often a fraction, sometimes nothing — which is the single most common reason a reader emails us to say a bonus would not clear. Mobile play is browser-based at most of these operators; we can tell you what a site advertises, not how it performs on your handset.

Several of the brands here run a sportsbook alongside the casino, which is a genuinely different product: pre-match and in-play markets, accumulators, bet builders, cash-out and sometimes esports. Sports free bets work on different rules from casino spins — minimum qualifying odds, commonly around 1.50 or 2.00 in decimal terms, and stake-not-returned settlement. Some operators run a shared wallet across casino and sportsbook, others keep balances separate, which affects whether a casino bonus can be used on sport at all. Ask the operator; the answer is account-specific.

Eligibility, regulation and the limits of what we publish

You must be 18 or over to gamble in Great Britain. Casinos licensed by the UK Gambling Commission are required to participate in GAMSTOP, the national self-exclusion scheme covering GB-licensed online operators; a registration runs for a minimum of six months, one year or five years depending on the period chosen, and cannot be lifted early. Sites described as not on GamStop hold overseas licences instead — Curaçao is the most common — and accepting British customers is not the same as being authorised to serve them. That distinction matters: outside the GB licensing regime you do not have UKGC consumer protections, the Commission cannot act on your complaint, and dispute resolution depends entirely on the terms of the operator's own licence and its ownership. We report the licence a casino claims; we do not verify corporate structures beyond what is published, and we never describe any casino as completely safe.

If you are currently self-excluded through GAMSTOP, the appropriate step is not to contact us about access. Free, confidential support is available from GamCare on 0808 8020 133, and blocking software on your devices adds a further barrier. Our page on staying in control sets out deposit and loss limits, time-outs and where to get help.

Response times and next steps

We read every message sent to [email protected] and reply to genuine enquiries as quickly as we reasonably can, though we cannot promise a fixed turnaround and we do not offer telephone or live-chat support. Corrections that affect accuracy are prioritised. If your issue is with an operator rather than with something we have published, contacting that operator's own support team first will almost always be faster than writing to us — and if they fail to resolve it, tell us what happened. Reader reports are one of the ways we find out that a term has changed.